Cancellation Policy

Changed your mind? No problem.
If you’d like to cancel your order, please contact us within 24 hours of placing it. After this period, cancellation may not be possible if your order has already been processed or shipped.

If your order has already been dispatched, don’t worry—you can simply wait for it to arrive and then request a return in accordance with our return policy.

We appreciate your understanding and are here to help.
If you have any questions or need further assistance, feel free to contact our customer service team anytime at info@ascotandfinch.uk.

Contact Information

📧 Email: info@ascotandfinch.uk
💬 Contact Form: Reach out to us via our contact form.

Customer Service

🕘 Opening Hours:
Monday to Friday: 9:00 AM – 5:00 PM (GMT)
📩 Response Time: We aim to respond to all inquiries within 24 hours during business days.

If you contact us outside of business hours, we’ll get back to you the next working day.