1. Introduction

1.1 These terms and conditions apply to the use of our website or the purchase of products offered through our website.
1.2 The defined terms and interpretations of these terms and conditions are set out in paragraph 26.

2. Acceptance

2.1 You represent and warrant that:
(a) You are a natural person and are at least 18 years old;
(b) You have the power to enter into a legally binding contract with us; and
(c) You are not prevented by any applicable law or treaty from entering into a legally binding contract with us.

2.2 We reserve the right to request written confirmation of your authority to accept these Terms.
2.3 You represent and warrant that you have not:
(a) Been convicted of any computer or internet-related offence; and
(b) Previously been refused products or access to the Site.

2.4 We reserve the right to refuse you access to our Site if we consider such refusal necessary or appropriate.
2.5 Placing an order means:
(a) Your assurance and guarantee that you have read these Terms and Conditions carefully and in full;
(b) Your offer to purchase the Order only in accordance with these Terms and Conditions;
(c) Your agreement that any Order Confirmation will be based solely on these Terms and Conditions; and
(d) Your undertaking to comply with these Terms and Conditions.

2.6 If you do not agree to these Terms and Conditions, you must not use the Site or purchase any Products.
2.7 You must expressly agree to these Terms and Conditions to:
(a) Submit information to or through our website; or
(b) Purchase a Product.

2.8 By visiting our website, purchasing Products or agreeing to these Terms and Conditions:
(a) You also agree to our privacy policy; and
(b) You accept and agree to comply with our Acceptable Use Policy (see paragraph 12 below for further details).

2.9 We recommend that you print a copy of these terms and conditions for future reference.
2.10 If you do not agree to these terms and conditions, you may not place an order or communicate with us.

3. Personal Use

You confirm that you will use the Website to purchase Products solely for your own personal, non-commercial use as a principal and not as a representative or on behalf of any other person.

4. Prices

4.1 The prices of the Products shown on our website include all applicable UK taxes, including VAT, as well as delivery charges and any other applicable duties or governmental levies. There are no additional customs or import charges payable by you at the time of delivery.

4.2 Unless otherwise stated, the total price displayed at checkout is the final price you will pay. You will not incur any unexpected charges upon receipt of your order.

4.3 We strive to ensure that all product details, descriptions, and prices on our website are accurate. In the event of a pricing error, we will notify you and offer the option to reconfirm the order at the correct price or cancel it. If no response is received within a reasonable time, the order will be cancelled and fully refunded. If you choose to reconfirm, we will proceed with the order at the updated price.

4.4 We are not obliged to fulfil an order if the listed price on the website is incorrect, even after an Order Confirmation has been sent.

4.5 Prices may change over time; however, any such changes will not affect orders that have already been confirmed.

5. Placing an Order

5.1 Orders are subject to stock availability. Upon successful order placement, you will receive an Order Confirmation. If stock is unavailable or delivery issues arise, we will notify you and refund any payments.

5.2 A contract is only formed when we issue an Order Confirmation for the listed Product(s). These terms form part of the contract and exclude other terms.
5.3 Orders with multiple Products may be delivered separately.
5.4 We may remove or edit Products or content on the Site at any time and are not liable for such actions.
5.5 We may refuse or cancel orders at our discretion and are not liable for cancellations.
5.6 If your order is cancelled after payment (even post Order Confirmation), we will refund the full payment.

6. Payment

6.1 You may pay for Products via approved payment intermediaries listed on our website.
6.2 You may use promotional vouchers during checkout. Only one voucher per order is permitted.
6.3 We may share your data with payment intermediaries to process payments.
6.4 We are not responsible for payment failures by intermediaries.
6.5 You must provide accurate and complete information. By ordering, you confirm:
(a) The payment method is yours;
(b) You are the rightful holder of the voucher (if applicable); and
(c) You have sufficient funds or credit.

6.6 We are not liable for unauthorized use of your payment cards. Fraud will be reported.
6.7 You must not:
(a) Attempt chargebacks; or
(b) Reverse payments.

6.8 You agree to indemnify us for any chargebacks or cancellations.

7. Delivery

7.1 We aim to deliver to the provided address.
7.2 Estimated delivery dates will be shown during checkout.
7.3 Delays may occur; we are not liable for any related loss.
7.4 We may not deliver to certain locations. You will be informed and refunded or offered an alternative delivery.
7.5 Risk passes to you upon delivery unless delay is due to your breach.
7.6 If you are unavailable to accept delivery, a card with further instructions may be left.
7.7 Refusal or failure to collect may incur return costs.
7.8 Goods dispatch within 2-5 days post-payment. Delivery typically takes 5-8 working days, possibly up to 4 weeks.
7.9 No import-related taxes or charges are due by the customer upon delivery. All such fees are covered by us.

8. Cancellation or Modification of Orders

8.1 Orders may be cancelled or amended by email unless already packed.
8.2 Once packed or dispatched, cancellation is not possible. Return is required post-delivery. Early refunds are possible only after 16 weeks if goods are not received.
8.3 Due to automation, cancellation is only possible within 24 hours of ordering.

9. Defective Products

9.1 Products are standard, not custom-made.
9.2 Product descriptions and visuals are "as is" and may differ from received items.
9.3 Faulty products should be reported by email with a photo.
9.4 You may return faulty products per our returns process.
9.5 Products will be inspected upon receipt.
9.6 If confirmed faulty, we will offer:
(a) A replacement at no cost including delivery; or
(b) A refund including return shipping.

9.7 If not found faulty, we may decline refund and charge service fees.

10. Returns and Refunds

10.1 Our returns policy is part of these Terms.
10.2 You may return products within 30 days of receipt.
10.3 Returns and related costs are your responsibility.
10.4 Refunds are only granted once we receive and inspect returned items.
10.5 Products must be unused and in original condition. We may reject unsuitable returns.
10.6 Refunds are made via the original payment method.
10.7 If goods are en route, cancellation must wait until delivery. If your order is not received within 30 days, please contact customer service for support or a refund. In rare cases of customs delays, we may extend this to 60 days before issuing a refund.

11. Vouchers

11.1 Promotional vouchers may be used during checkout.
11.2 Only one voucher per order.
11.3 Voucher credit holds no cash value and does not accrue interest.
11.4 If your order is partially paid by voucher and returned, only the paid portion is refundable.

12. Permitted Use

2.1 You must not misuse our website, including:

• Damaging its functionality;

• Using it unlawfully or for harmful purposes;

• Uploading malicious software;

• Automated data scraping or unauthorized access;

• Violating robots.txt;

• Sending spam or unsolicited messages;

• Modifying, copying, reverse engineering or republishing site content.

12.2 You are liable for any damages resulting from misuse.
12.3 Report any violations you observe.
12.4 All information you provide must be accurate, lawful, and not infringe on others’ rights.
12.5 We may request documentation to verify your identity.
12.6 You are responsible for complying with all applicable laws when using the website.

13. Links to the Website

13.1 External links are for information only and do not imply endorsement.
13.2 We have no control over external content.
13.3 You may link to our homepage fairly and legally.
13.4 No misleading or unauthorized links.
13.5 Do not frame or deep-link to other parts of our website.
13.6 We may revoke linking permission at any time.

14. Intellectual Property Rights

14.1 The website and its structure are protected by IP laws.
14.2 We own or license all content.
14.3 Use the site for personal, non-commercial purposes only.
14.4 Notify us of any suspected IP infringement.
14.5 You may not use our trademarks without permission.

15. Data Protection

15.1 Our privacy policy forms part of these terms.
15.2 By accepting these terms, you agree to our cookie use.
15.3 We take steps to protect your personal data.
15.4 Data may be shared with authorized personnel as needed.

16. Viruses

16.1 We do not guarantee virus-free operation.
16.2 Use your own antivirus software.
16.3 Do not introduce malware or attempt unauthorized access.
16.4 Violations will result in termination of access and possible legal action.

17. Liability

17.1 We are not liable for content, product quality, service availability, or external circumstances.
17.2 We are not liable for indirect or consequential losses.
17.3 Claims must be brought within one year.
17.4 Employees and agents are not personally liable.
17.5 All implied warranties are excluded to the fullest extent permitted by law.
17.6 Claims arising from similar acts will be considered collectively.
17.7 Our total liability to all parties combined is limited.
17.8 Limitations apply across the board.
17.90 We are only liable for our share in joint responsibilities.
17.101 If another party shares liability, our responsibility is reduced accordingly.
17.11 We are not liable if the claim is time-barred against the other liable party.
17.12 Nothing excludes liability for death, fraud, or other mandatory liabilities.
17.13 This section exhaustively defines available remedies.

18. Indemnification

18.1 You indemnify us against all losses related to breaches of these Terms, misconduct, or use of our site.
18.2 We may claim reimbursement for costs incurred.

19. Force Majeure

19.1 If a force majeure event lasts over a week, we may cancel your order and refund any payments.
19.2 We reserve discretion in handling such events.

20. Variations

20.1 We may update these terms. Material changes will be notified.
20.2 If you disagree with changes, stop using the site.
20.3 We may request re-consent to new terms for future purchases.

21. Your Breach

21.1 Breaches may result in warnings, access restrictions, payment refusals, or legal action.
21.2 Do not circumvent suspensions or blocks.

22. Termination and Suspension

22.1 You may stop using the site anytime.
22.2 We may suspend the site for any reason.
22.3 Suspension may occur if your usage poses legal or operational risks.
22.4 We may notify you, but this is not guaranteed.
22.5 You are not entitled to compensation in case of access changes.

23. Effect of Termination

23.1 Customer service obligations end immediately.
23.2 You are not entitled to compensation.
23.3 Paragraphs 17 and 18 survive termination.

24. General Provisions

24.1 You may not assign rights.
24.2 Rights are cumulative unless stated otherwise.
24.3 Hosting is subcontracted.
24.4 Invalid provisions remain effective to the extent allowed.
24.5 Waivers of breaches must be explicit.
24.6 Rights are not dependent on third-party approval.
24.7 These terms are not intended for third-party enforcement.

25. Applicable Law

25.1 These terms are governed by applicable laws of the relevant jurisdiction.

26. Definitions

"Order" means your order to purchase Products from us.
"Order Confirmation" means our confirmation email.
"Payment Intermediary" means third-party payment processors.
"Product" means a product listed on our website.
"Website" means our official site.
"Site Infrastructure" means the systems and code behind our site.

26.2 References to "paragraphs" mean these Terms’ paragraphs.
26.3 Headings do not affect interpretation.
26.4 Singular includes plural and vice versa. Gender-neutral language applies.

Please contact us if you have any questions or concerns about these terms, the website, or our products.

Contact Information

📧 Email: info@ascotandfinch.uk
💬 Contact Form: Reach out to us via our contact form. 

Company Information

Company Name: Creative Union Marketing LTD
Address: 128 City Road, London, EC1V 2NX, United Kingdom
📧 Email: info@ascotandfinch.uk
📞 Phone: +44 7426 476707

Customer Service

🕘 Opening Hours:
Monday to Friday: 9:00 AM – 5:00 PM (GMT)
📩 Response Time: We aim to respond to all inquiries within 24 hours during business days.

If you contact us outside of business hours, we’ll get back to you the next working day.