Last updated on 18th of June 2025

At Ascot & Finch, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, we offer a simple and transparent return process.

1. Return Eligibility

You may return purchased items within 30 days of delivery, provided they are in original condition. Please include a tracking number with your return. Once we receive the returned goods, the purchase price will be refunded.

2. How to Initiate a Return

To start a return, please follow these steps:

• Contact our customer service at info@ascotandfinch.uk.
• We will provide you with the return address.
• Prepare the item for shipment and send it back using a tracked or insured shipping method.
• We’ll keep you informed throughout the process.
• You’ll be notified once your return is received.
• A refund will be processed within 7 business days to your original payment method.
  

3. Return Shipping Costs

Standard Returns (change of mind, wrong item ordered, doesn't fit, etc.):

• Customer is responsible for return shipping and any applicable return labels.
  

• Shipping to our return center in China starts at £25, depending on the weight of the package.
  

• We recommend using a tracked or insured service. Ascot & Finch is not liable for lost or damaged items in transit.
  

Faulty or Incorrect Items:

• If the item is faulty, damaged, or incorrect, Ascot & Finch will cover all return shipping costs.
  

4. Faulty or Damaged Items

If you’ve received a faulty or damaged item, please contact us within 48 hours of receipt and provide the following:

• Your order number
  

• A description of the issue
  

• Which item is damaged
  

• Photographic evidence
  

5. Wrong Item Received

If you’ve received the wrong item, please contact us  within 48 hours and include:

• Your order number
  

• The name of the item you did not receive
  

• The name of the item you received instead
  

• A photo of the item received
  

6. Exchange Policy

Unfortunately, we do not offer direct exchanges. If you would like a different product, we recommend:

- Returning the original item.
- Placing a new order for the correct product.

7. Refund Policy

• After inspecting your return, we’ll notify you of the outcome.
  

• If approved, your refund will be processed within 7 business days to your original payment method.
  

• Exceptions: Refunds may be denied if the returned product shows signs of use, damage, or missing parts.
  

8. International Returns

• Return Shipping: International customers are responsible for return shipping unless the item is faulty or incorrect.
  

• Duties & Taxes: You may be responsible for customs duties, taxes, or additional shipping fees depending on your location.
  

9. Order Not Received

If your order has not arrived within the expected timeframe, please contact us. We will investigate the matter and, if the package is confirmed lost, we will offer a replacement or full refund.

10. Final Notes

Ascot & Finch reserves the right to update this return policy at any time. Any changes will be posted on our website and apply to future purchases from that date onward.

If you have any questions, please reach out to us at info@ascotandfinch.uk.

Contact Information

📧 Email: info@ascotandfinch.uk
💬 Contact Form: Reach out to us via our contact form. 

Company Information

Company Name: Creative Union Marketing LTD
Address: 128 City Road, London, EC1V 2NX, United Kingdom
📧 Email: info@ascotandfinch.uk
📞 Phone: +44 7426 476707

Customer Service

🕘 Opening Hours:
Monday to Friday: 9:00 AM – 5:00 PM (GMT)
📩 Response Time: We aim to respond to all inquiries within 24 hours during business days.

If you contact us outside of business hours, we’ll get back to you the next working day.