Privacy Policy

This Personal Data Collection Statement ("PICS") is intended to inform you, in accordance with the Personal Data Protection (Privacy) Regulations:

For what purpose your personal data will be used once collected via this website ("Website") or in relation to the purchase of products ("Products");
To whom your personal data may be disclosed;
Where you can send requests to view or correct your data.

We may revise this PICS by updating this page. You should check this page periodically for changes.

1. User Data

1.1 "We", "us", "our" refers to the data user.

2. Data Subjects

This PICS applies to personal data of ("you", "your"):

(a) Visitors: individuals who visit our website;
(b) Users: individuals who purchase, request or receive products;
(c) Contacts: individuals who contact us via our website, email, or other channels.

3. What We Collect

3.1 We may collect, store, process, transfer and use the following types of personal data:

From Visitors:
- IP address or other unique device identifiers*
From Users:
- Username
- Account password
- Full name*
- Email address*
- Billing address*
- Delivery address*
- Payment information*
- Telephone number
From Contacts:
- Full name*
- Email address*
- Any other personal data you provide to us

*Mandatory personal data

3.2 If you do not provide the required data, we may be unable to provide access to our website, deliver products, or respond to your inquiries.

4. Purpose and Use

4.1 We may use your personal data for the following purposes:

(a) To provide and manage your orders
(b) To create/update your account (if registered)
(c) To process billing and payments
(d) To monitor and analyse Website usage
(e) To personalise your experience on our Website
(f) To improve our Website and products
(g) For research and development (e.g. machine learning)
(h) For customer service and support
(i) For sending order confirmations and delivery updates
(j) For technical and project management needs
(k) For data security and fraud prevention
(l) For legal compliance and regulatory purposes
(m) For direct marketing (with your consent)

4.2 Your data will not be used for other purposes unless:

You provide explicit consent;
The purpose is directly related to the original;
It is permitted under applicable law.

5. Data Transferees

5.1 We may disclose your personal data to:

Our employees and officers
Our subsidiaries and their employees
Shopify Inc. and related companies (website and order management)
PayPal and other payment processors
Suppliers for product dispatch
Service providers (e.g. IT, analytics, cloud storage)
Our insurers and bankers
Legal, financial, and accounting advisors
Other third parties for fraud prevention or as required by law
Other companies during mergers, asset sales or restructuring

5.2 Payments made via payment processors are subject to their own terms and privacy policies.

5.3 We ensure confidentiality via contracts with third-party partners.

5.4 We may share your data with other parties only with prior notice and consent.

6. Cookies

6.1 Our Cookie Policy forms part of this Privacy Policy.

6.2 A cookie is a small data file stored on your device.

6.3 We use cookies to:

Ensure proper loading and performance of the Website
Remember your preferences (e.g. language, region)
Analyse navigation and optimise design
Track interests for product recommendations

6.4 We use:

Session cookies (temporary)
Persistent cookies (stored across sessions)

6.5 Types of cookies:

Necessary cookies – essential for site functionality
Functionality cookies – remember your choices
Performance cookies – improve the website based on usage data

6.6 A limited number of third-party cookies may be used (see Cookie Policy).

6.7 By continuing to use the Website without disabling cookies, you consent to their use.

6.8 You may disable or delete cookies via your browser settings.

6.9 Cookies are stored only as long as needed for their function.

7. Retention

7.1 We retain your data only as long as necessary for its purpose or to meet legal obligations.

7.2 Data will be destroyed at the end of its retention period.

8. Access and Correction

8.1 Under the PDPO, you may:

Request a copy of your personal data (unless exempt)
Request corrections to inaccurate data

8.2 To access or correct your data, please contact us.

8.3 A reasonable fee may be charged for processing your request.

9. Direct Marketing

9.1 We may use your data for marketing our products to you.

9.2 Personal data used for this:

Full name
Email address

I do not object to the use of this data for direct marketing
I object to use of the checked data for direct marketing

9.3 Marketing activities include:

Promotions or product news
Updates on our Website or offerings
Festive greetings

I do not object to receiving these marketing communications
I opt out of the checked communications

9.4 We will only engage in direct marketing with your consent.

9.5 If you give consent, we may share your data (see section 5.1) for marketing purposes.

9.6 You can opt out at any time by emailing us or replying with “unsubscribe”.

Contact Information

📧 Email: info@ascotandfinch.uk
💬 Contact Form: Reach out to us via our contact form.

Customer Service

🕘 Opening Hours:
Monday to Friday: 9:00 AM – 5:00 PM (GMT)
📩 Response Time: We aim to respond to all inquiries within 24 hours during business days.

If you contact us outside of business hours, we’ll get back to you the next working day.